Terms and Conditions for After-sales Service
- Lifetime jewelry cleaning service is complimentary with no service fee.
- One-time re-plating service is complimentary with no service fee.
- Ring resizing is available per 1 standard size depending on product designs.
- Each product is guaranteed for defects from production process but not subject to damage occurred from improper use, modification or corrosion.
- Each product is offered with a certificate of guarantee. Customers must present a certificate of guarantee to receive service.
- The Company reserves the right to inspect product conditions prior to receiving service.
- The right of product exchange is reserved in-store only. More terms and conditions are available at the store.
**In case no certificate of guarantee is shown and no purchase history is found in the system, the Company reserves the right not to accept any product exchange.**
Terms and Conditions for Product Buyback and Exchange
- Product of 24K Gold is subject for buyback and exchange per daily price of 24K gold jewelry.
- Product of 24K Gold decorated with diamonds, pearls and gemstones is subject for buyback and exchange per daily price of 24K gold jewelry. (Product weight includes the entire product ** minus damage from gemstones **)
- 18K gold necklace is not subject for buyback but is subject for product exchange per daily price of 18K gold jewelry.
- Licensed product cannot be refunded or exchanged.
Remark: Terms and conditions are as specified by the Company.
