After-sales service terms and conditions
- Customers must present a certificate of guarantee to the Company for the rights following product warranty conditions.
- Lifetime jewelry cleaning service is complimentary with no service fee.
- One-time re-plating service is complimentary with no service fee.
- The Company repurchases only the metal setting of the product, excluding gemstones, with the repurchase value determined based on the type of metal body presented by the customer (24K, 18K, or 9K).
- Product exchange is subject within 20 days under the Company’s terms and conditions.
- Ring resizing is available per 1 standard size depending on product designs (only for 24K, 18K).
- Each product is guaranteed for defects from production process but not subject to damage occurred from improper use, modification or corrosion.
- In case of product repair after use, the gold weight may be different from original weight indicated in the certificate of guarantee.
- The rights of product exchange and buyback are reserved in-store only.
- Exchange and Buyback policy will not be applied for the PRIMA ART products in any case.
- The Company’s buyback policy is subject to the Company’s terms and conditions.
Remark: All cases are subject to the Company’s terms and conditions. Please contact sales associates for more information.
